This Privacy Policy explains how Melbet (“we,” “our,” or “us”) collects, uses, and protects your personal information when you access or use our services. We are committed to safeguarding your privacy and ensuring transparency in how we handle your data. By using our platform, you agree to the terms outlined in this policy.

1. Introduction

1.1. At Melbet Mobile App and site, your privacy is our priority. This Privacy Policy outlines the types of personal data we collect, why we collect it, and how it is used.

1.2. This policy applies to all users of our services, including registered account holders and visitors to our website or mobile app.

1.3. By accessing or using our platform, you consent to the collection and processing of your data as described herein.

2. Data We Collect

2.1. Personal Information

We collect information you provide directly to us, including:

  • Name
  • Date of birth
  • Contact details (email address, phone number, and physical address)
  • Payment information (credit/debit card details, bank account information, or cryptocurrency wallet addresses)
  • Identification documents (e.g., passport, driver’s license) for verification purposes

2.2. Automatically Collected Data

When you use our platform, we may automatically collect information such as:

  • IP address
  • Browser type and version
  • Device information (model, operating system, and unique identifiers)
  • Location data
  • Usage statistics, including pages visited, time spent, and interactions on the platform

2.3. Third-Party Data

We may receive information from third parties, including:

  • Affiliates and marketing partners
  • Payment processors
  • Verification and anti-fraud service providers

3. How We Use Your Data

We use the collected information for the following purposes:

3.1. Account Management

  • Creating and managing your account
  • Verifying your identity and preventing unauthorized access

3.2. Service Delivery

  • Processing transactions, including deposits and withdrawals
  • Facilitating gameplay and betting activities
  • Providing personalized services and content

3.3. Marketing and Communication

  • Sending promotional offers, updates, and newsletters (with your consent)
  • Notifying you about service changes or account-related information

3.4. Compliance and Security

  • Detecting and preventing fraud, money laundering, and other illicit activities
  • Ensuring compliance with applicable laws and regulations

3.5. Platform Optimization

  • Analyzing user behavior to improve our services and enhance user experience
  • Debugging and troubleshooting technical issues

4. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent, such as agreeing to receive marketing communications.
  • Contractual Obligation: When processing is necessary to fulfill our contract with you, such as managing your account or facilitating transactions.
  • Legal Compliance: When processing is required to comply with legal or regulatory obligations.
  • Legitimate Interests: When processing is necessary for our legitimate business interests, provided it does not override your rights and freedoms.

5. Data Sharing and Disclosure

We may share your data with:

5.1. Service Providers

Third-party vendors that assist us in delivering our services, such as payment processors, marketing agencies, and IT service providers.

5.2. Regulatory Authorities

Government agencies or regulators, as required by law or to comply with legal obligations.

5.3. Affiliates and Partners

Entities within our corporate group or trusted partners for joint marketing and service delivery purposes.

5.4. Fraud Prevention and Legal Compliance

Organizations that assist in fraud detection, anti-money laundering, and legal investigations.

5.5. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

6. Data Retention

6.1. We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy.

6.2. The retention period may vary depending on:

  • Legal or regulatory requirements
  • The need to resolve disputes or enforce agreements
  • Your activity and account status on our platform

6.3. When your data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

As a user, you have the following rights regarding your personal data:

7.1. Access and Correction

  • You have the right to request access to the data we hold about you and to correct any inaccuracies.

7.2. Data Portability

  • You can request a copy of your personal data in a structured, machine-readable format.

7.3. Erasure

  • You may request the deletion of your data, subject to legal and regulatory requirements.

7.4. Restriction of Processing

  • You have the right to limit the processing of your data under certain conditions.

7.5. Objection to Processing

  • You can object to the processing of your data for marketing purposes or other legitimate interests.

7.6. Withdraw Consent

  • Where processing is based on consent, you may withdraw your consent at any time.

To exercise these rights, please contact us using the details provided below.

8. Data Security

8.1. We implement robust security measures to protect your data, including:

  • Encryption of sensitive information during transmission and storage
  • Regular security assessments and vulnerability testing
  • Restricted access to personal data, limited to authorized personnel

8.2. While we strive to protect your data, no method of transmission or storage is completely secure. You use our services at your own risk.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our platform is not intended for individuals under the age of 18 (or the legal age for online gambling in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information.

11. International Data Transfers

11.1. As a global platform, your data may be transferred to and processed in countries outside your jurisdiction.

11.2. We ensure that appropriate safeguards are in place to protect your data during international transfers, in compliance with applicable laws.

12. Cookies and Tracking Technologies

12.1. We use cookies and similar technologies to enhance your browsing experience, collect usage data, and deliver personalized content.

12.2. For more information on how we use cookies, please refer to our Cookie Policy.

13. Changes to This Privacy Policy

13.1. We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.

13.2. Any updates will be posted on this page, and significant changes will be communicated to you directly where required.